About Our Store

Shan Steps is a footwear store offering shoes for Men, Women and Kids. Orders are placed through our website and confirmed directly with our team over WhatsApp.

Orders & Pricing

Here's how ordering works with us:

Payment

We currently accept Cash on Delivery (COD) and bank transfer, as confirmed with you over WhatsApp at the time of order. Full payment details are shared directly by our team.

Shipping & Delivery

• Orders are dispatched within 1–3 business days of confirmation
• Delivery time depends on your city and courier service
• You'll receive tracking details via WhatsApp once your order ships

Returns & Exchanges

All orders are final. We do not accept returns or exchanges once an order has been confirmed and dispatched, so please double-check your size and details before placing your order.

If your order arrives damaged or an item is incorrect due to an error on our part, contact us on WhatsApp within 3 days of delivery and we'll make it right.

Product Availability

All products are subject to availability. In the rare case an item is out of stock after your order is placed, we'll inform you on WhatsApp and offer an alternative or a full refund.

Limitation of Liability

Shan Steps is not liable for delays caused by courier services, incorrect delivery details provided by the customer, or circumstances beyond our reasonable control.